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Global Support

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Help Center Software City Territory Local Time Weekdays Supported Language Help Center Phone Email Address
United States Etap Irvine, CA All 8:00 - 17:00 English +1 949 462 0400 -
Mexico Etap Mexico, D.F. South America
Central America		 9:00 - 18:00 Spanish +52 (55) 4620-9970 -
Brazil Etap Ribeirão Preto Brazil 9:00 - 17:00 Portuguese +55 (16) 3877-1038 -
Nigeria Etap Lagos West Africa 9:00 - 17:00 English +234-809-3930-366 -
United Kingdom Etap London UK - Europe 9:00 - 17:00 English +44 (0)330 0580 920  -
France Etap Meylan Europe 9:00 - 17:00 French/English +33 (0) 4 76 59 29 89 -
Spain Etap Madrid Europe - Spain 10:00 - 18:00 Spanish +34 918496224 -
South Africa Etap Johannesburg South Africa 9:00 - 17:00 English +27 11 781-9513 -
UAE Etap Dubai Middle East
North Africa		 8:00 - 17:00 English +971 4 445 6988 -
India Etap Mumbai, Delhi, Chennai India 9:00 - 20:00 English Mumbai +91(0)22-62601010
Delhi +91-(0)-11-49873850-60-70
Chennai +91 44 26280596 | 42698555		 -
China Etap Nanjing China, Taiwan,
Hong Kong, Macao,
Mongolia		 8:30 - 17:30 Chinese (Mandarin) +86 025 83610133 -
Philippines Etap Concepcion, Tarlac Philippines 9:00 - 18:00 English +63 (45) 6090011 -
South Korea Etap Seoul South Korea 9:00 - 18:00 Korean +82 02 2649 9345 (Ext. 207) -
Japan Etap Funabashi, Chiba Japan 9:00 - 17:00 Japanese +81 (47) 4901010 -
Australia SEE Sydney Autralia New Zeland, Malaysia NaN English NaN support.apac@etap.com
Canada SEE Montréal Canada, Mexico, USA 08:00 – 17:00 French/English 1-866-733-4636 support.na@etap.com
China SEE Nanjing China, Taiwan, Hong Kong, Macao, Mongolia 09:00 – 17:30 Chinese (Mandarin) +86 025-84650534 support.china@etap.com
Denmark SEE / Caneco Birkerød
 Denmark, Faroe Islands, Greenland, Iceland, Sweden, Finland, Norway 08:30 – 15:00
(Friday 12:00)		 Danish/English +45 45 94 21 00, (1) support.nordic@ige-xao.com
Finland SEE / Caneco Helsinki Finland 08:30 – 15:00
(Friday 12:00)		 Danish/English +358 9 31584876 support.nordic@ige-xao.com
France SEE / Caneco Colomiers France 8:30 – 17:30 French
 825000463 support.fr@etap.com
France SEE / Caneco Colombes France 09:00 – 17:00 French +33 (0) 5 62 74 44 47 support.fr@etap.com
Germany SEE / Caneco Mönchengladbach Germany, Switzerland, Austria 08:30 – 17:00 German +49 (0)72 22 77 47 62 support-dach@ige-xao.com
Germany SEE / Caneco Viernheim Germany, Switzerland, Austria, (International) 08:00 – 17:00 German/English +49 6204 – 60146 – 20 support.dach@etap.com
Greece SEE Thessaloniki Greeck 09:00 – 16:00 Greece, Cyprus +30 2310 244911, +30 2310 244966 support.gr@etap.com
India SEE Bengalore India 09:00 – 18:00 English 9177338234777 support.india@etap.com
Italy SEE / Caneco Bergamo Italy, Switzerland, Austria 08:45 – 18:00 Italian +39035/4596167 (2) support.it@etap.com
Morocco SEE / Caneco Casablanca Morocco 08:30 -16:30 Arabian/French 212522234309 support.fr@etap.com
Netherlands SEE / Caneco Maastricht Netherlands, Belgium 08:30 – 17:00 Dutch/English +31 (0)45 56 11 636 support.benelux@etap.com
Norway SEE / Caneco Oslo Norway 08:30 – 15:00
 Danish/English +47 815 03 069 support.nordic@etap.com
Poland SEE Krakow Poland, Ukraine 08:00 – 16:00 Polish +48 12 630 30 30 w. 445 support.pl@etap.com
Spain SEE / Caneco Madrid Spain, Any Spanish speaking area 09:00 – 17:30
(Friday 15:00) 		Spanish 34917979071
+34 654 27 48 89 / +34 605 24 95 24		 see.support.es@etap.com
caneco.support.es@etap.com
Sweden SEE / Caneco Stockholm Sweden 08:30 – 15:00
(Friday 12:00)		 Danish/English +46 8 525 070 74 support.nordic@etap.com
Turkey SEE SEE Ata?ehir Türkiye, Azerbaijan, North Cyprus 09:00 -18:00 Turkish +90 216 988 16 00, +90 530 498 91 76 support.tk@etap.com
United Kingdom SEE SEE Croft UK – Europe 08:00 – 17:00 English +44 (0) 1455 817456 support.uk@etap.com